FAQ

Find answers to frequently asked questions about our products and services.

Q) Who is Low Vision Supply?

A) Description: We are a specialized, family-run retailer focused on assistive technology for people with low vision, blindness, and other visual impairments. The store curates a broad range of solutions from low-tech aids like white canes and magnifiers to advanced electronics such as video magnifiers, braille devices, and AI-driven wearable reading assistants. The site also provides educational guidance and free consultations with assistive technology professionals to help customers select and implement the right tools for greater independence.

Q) Do you have retail store locations?

A) No, we are an e-commerce only store.

Q) What brands do you sell?

A) We offer assistive technology from top brands like Eschenbach, HumanWare, HIMS Inc, Ambutech, LVI America, LogicKeyboard, AwareWolf, OrCam and more.

Q) What is your return policy?

A) We offer 30 day returns for products returned in original new condition with all packaging and components.  We have a 5% restocking fee and do not provide free return shipping labels.  Please see our full return policy for details.

Q) Do you offer bulk/wholesale pricing?

A) Yes, we offer bulk/wholesale orders.  Please reach out to service@lowvisionsupply.com to request a quote.

Q) Do you accept PO's?

A) Yes, we accept PO's and offer Net 30 terms to qualified customers.  Please reach out to service@lowvisionsupply.com to request a quote.